Contact Us

We are here to help! Whether you have questions about setting up your StopWatt devices, need assistance choosing the right bundle for your home, or want an update on your order, our dedicated customer support team is ready to assist.

Need Quick Answers?

Before reaching out, be sure to check our [Frequently Asked Questions (FAQ) Page], where we cover device installation, recommended unit counts by square footage, and troubleshooting tips.

Track Your Order

Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number.

To track your package in real time, please use either of our global courier tracking portals:

• 17Track Global Package Tracking
• Cainiao Global Order Tracking

Shipping Note: Please allow 2 to 4 business days after receiving your shipping confirmation for the tracking details to fully update in the carrier system as your package moves through international transit hubs.

Get in Touch

Need direct assistance? Send us an email and an official StopWatt support specialist will get back to you within one business day:

• Email: [email protected]
• Response Time: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• What to Include: To help us resolve your inquiry as quickly as possible, please include your Full Name, Order Number, and a brief description of your question or issue

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