At StopWatt, we take pride in the quality and performance of our devices. If you encounter an issue with your order, please review our refund and return guidelines below.
60-Day Return Policy
Our return policy lasts 60 days from the date your tracking status confirms delivery. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Eligibility & Defect Verification
Because StopWatt devices are specialized electrical management units:
- Functional Issues / Defects: Refunds are granted for items exhibiting manufacturing or functional defects. To qualify, you will be asked to provide clear documentation (such as a brief video or photo demonstrating the defect or improper device status light) along with your original proof of purchase.
- Condition: Returned units must include all original packaging, components, manuals, and accessories.
- Change of Mind: We do not offer standard refunds for buyer’s remorse or change of mind. Special exceptions may be considered on a case-by-case basis at management’s discretion, provided the items remain completely unused, sealed in original packaging, and accompanied by proof of purchase.
Order Cancellations
We process orders promptly to ensure the fastest delivery possible. Because our automated fulfillment workflows begin almost immediately after purchase:
- Cancellation requests are only accepted within 60 minutes of order placement.
- Cancellations are only applicable to full-priced standard orders before fulfillment begins.
- If you need to cancel within this 60-minute window, email [email protected] immediately with the subject line “URGENT: Order Cancellation – [Your Order Number]”. Once an order has entered warehouse processing or dispatch, it cannot be canceled.
How to Initiate a Return
- Contact Support: Email our customer care team at [email protected] with your Order Number, full name, and a detailed description (plus photos/video) of the issue.
- Return Authorization: If your return is approved for inspection, our team will provide you with the designated return facility address and return authorization details. (Do not send items back without prior authorization, as unauthorized shipments cannot be tracked or processed).
- Ship Your Package: Securely repack the item in its original box.
Return Shipping Costs
- Customers are responsible for paying all return postage and shipping carrier costs. Original shipping fees and expedited handling costs are strictly non-refundable.
- If an order received free standard promotional shipping, our actual outbound shipping and handling costs will be deducted from your final refund amount.
- Tracking Recommendation: You must use a trackable shipping service and retain the tracking receipt. We cannot guarantee receipt of returned items and cannot issue refunds for packages lost in transit by your chosen carrier.
Refund Inspection & Processing
Once your return arrives at our inspection facility and is verified against our defect/condition requirements:
- We will send you an email confirmation confirming receipt and whether your refund is approved or rejected.
- Processing Time: Approved refunds are initiated immediately to your original method of payment. Credit card issuers and banks typically take 5 to 10 business days to post the funds back to your statement.
Late or Missing Refunds
If your refund status was confirmed but you have not seen the credit post:
- Re-check your online bank or card statement.
- Contact your credit card issuer, as there is often an administrative posting delay before refunds reflect on your balance.
- Check with your banking institution regarding incoming merchant transfers.
- If you have completed these steps and still have not received your credit, contact us at [email protected].
Exchanges
We replace units that arrive defective, non-functional, or damaged during transit. If you need a replacement unit for an identical item, please contact our support team at [email protected] with proof of purchase and a short video clip showing the issue. We will arrange a replacement dispatch once verified.