Shipping Policy

Thank you for shopping at the official StopWatt online store. We are committed to delivering your order quickly, securely, and transparently. Please review our shipping practices, processing schedules, and policies below.

Free Standard Worldwide Shipping

We are proud to provide FREE Standard Shipping on all orders, with no minimum order size or code required.

  • Order Processing Time: All orders are reviewed, verified, and handed over to our fulfillment center within 1 to 3 business days (Monday – Friday, excluding public holidays).
  • Estimated Delivery Times: Typical delivery takes between 7 to 15 business days once dispatched, depending on your destination country, region, and local postal service speed.

Order Tracking & Dispatch Confirmation

Every StopWatt parcel is assigned a unique carrier tracking number upon dispatch:

  • As soon as your order leaves our warehouse, you will receive an automated Shipping Confirmation Email containing your direct tracking link and courier code.
  • Tracking Status Updates: Please allow 24 to 48 hours after receiving your confirmation email for the tracking portal to register the package’s initial electronic scan as it moves through international logistics hubs.
  • You can check your delivery status anytime using global tracking services such as 17Track or Cainiao.

Customs, Duties & Taxes

International shipments may be subject to local import duties, customs taxes, value-added taxes (VAT), or clearance fees imposed by the destination country’s government.

  • All applicable duties and clearance fees are the sole responsibility of the recipient.
  • StopWatt does not assess, collect, or retain customs fees. Because import policies vary widely by jurisdiction, please contact your local customs authority for specific import threshold guidelines.

Damaged, Lost, or Stolen Packages

Every StopWatt device undergoes strict quality and functional inspection before packaging and dispatch. However, handling errors can occur while a shipment is under the care of postal and courier networks:

  • Damaged in Transit: If your package or device arrives visibly damaged or non-functional due to carrier handling, please email us within 48 hours of delivery at [email protected] with your order number and clear photos of the shipping carton and damaged device. We will help you file a damage report and review replacement eligibility.
  • Carrier Delays & Loss: If your tracking has stopped updating for more than 10 business days past the standard delivery window, please notify our support team so we can initiate an official carrier trace.
  • Stolen Packages (Delivered Status): Once the carrier records a package as “Delivered” to the designated address, StopWatt is not liable for parcel theft, porch piracy, or local postal drop-off misplacements. We strongly recommend shipping to a secure, attended location.

Address Accuracy & Delivery Responsibility

Please ensure your full name, apartment/suite number, street address, postal code, and phone number are entered accurately at checkout.

  • StopWatt cannot be held responsible for delayed, failed, or returned deliveries caused by incomplete or incorrect shipping addresses provided by the buyer.
  • If a package is marked undeliverable or returned to sender due to an address error or failure to collect from a local post office, additional re-shipment postage fees may apply before the parcel can be re-dispatched.

Contact Customer Support

Have a question about your order status or shipping details? Our customer care specialists are available Monday through Friday.